our return and shipping

Return Policy:

  1. General Return Guidelines:

    • Gifafa  accepts returns within 3 days from the date of delivery.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
    • Certain items such as perishable goods, intimate apparel, and personalized products may not be eligible for return due to hygiene or customization reasons.

  2. Return Process:

    • Prior to returning an item, customers must contact Gifafa Store's customer support to initiate the return process.
    • Customer support will provide instructions on how to return the item and issue a Return Merchandise Authorization (RMA) if required.
    • The customer is responsible for covering the return shipping costs, unless the return is due to an error on Gifafa Store's part.

  3. Refunds:

    • Once the returned item is received and inspected, Gifafa Store will notify the customer of the approval or rejection of the refund.
    • If approved, the refund will be processed using the original payment method within a reasonable timeframe.
    • Shipping costs for the original purchase are non-refundable unless the return is due to an error on Gifafa Store's part.

Shipping Policy:

  1. Shipping Methods:

    • Gifafa Store offers standard shipping services for domestic and international orders.
    • Additional expedited shipping options may be available at an extra cost, depending on the destination.

  2. Order Processing Time:

    • Orders are typically processed and shipped within 1-2 business days unless otherwise stated.
    • During peak seasons or promotional periods, processing times may be slightly longer.

  3. Shipping Costs and Delivery Time:

    • Shipping costs are calculated based on the destination, weight, and dimensions of the package.
    • Customers can view the shipping cost at checkout before finalizing their order.
    • Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided at checkout.

  4. Order Tracking:

    • Once an order is shipped, customers will receive a shipping confirmation email containing tracking information, if available.
    • Customers can use the provided tracking number to track their package through the designated shipping carrier's website.